CONTACT

Talk to the Atelier

We're here for product questions, trials, bulk gifting, and everything in between. Choose the channel that suits you—or send a detailed message and we'll route it to the right team.
Contact Form

Fill in the form below and we'll get back within one business day. For urgent order issues, WhatsApp is fastest.

Contact Details
Emailhello@tote.in
Phone+91 90000 00000
WhatsApp+91 90000 00000
Atelier addressTOTE Atelier, Bandra West, Mumbai 400050, India
Studio hoursMonday – Saturday · 10:00 AM – 7:00 PM IST
Sunday · Closed (email & WhatsApp monitored for urgent orders)
Shipping supportPan-India delivery · Free shipping on orders above ₹899
TOTE boutique interior
Visit by appointment only. Walk-ins welcome when the studio flag is up—message us on WhatsApp before you travel.
Follow us

New drops, layering tips, and behind-the-atelier notes.

Response times
  • WhatsAppUsually within 2–4 hours (Mon–Sat)
  • EmailWithin 24 hours on business days
  • Bulk enquiries48 hours with a custom proposal
  • Form belowRouted to the right inbox automatically
Departments

Reach the right team

Using the right inbox helps us reply faster. You can also pick a subject in the form above—we'll forward it for you.

Orders & shipping
orders@tote.in

Tracking, delivery delays, address changes, and order confirmations.

Trials & redeem
trials@tote.in

Trial set questions, redeem codes, and choosing your full-size bottle.

Bulk & corporate gifting
bulk@tote.in

Events, weddings, corporate hampers, and orders of 50+ units.

Press & partnerships
press@tote.in

Media kits, collaborations, influencer requests, and wholesale enquiries.

Bulk Order

Perfect for gifting teams & events

Need 50+ bottles, custom trial assortments, or event gifting? Tell us your timeline, budget, and branding needs—we'll craft a curated box with optional note cards, ribbon, and scent consultation for your guests.

  • Weddings, corporate events, and festival hampers
  • Mixed trial + full-size assortments
  • Pan-India delivery with tracking
  • GST invoice available on request
TESTIMONIALS

What customers say

Old Money is hypnotic. Compliments everywhere.

Ananya
Mumbai
★★★★★

Velvet Bloom feels like velvet air. Luxury, not loud.

Rohit
Bangalore
★★★★★

Noir Oud is deep and warm. Perfect for evenings.

Sana
Delhi
★★★★★

The trial set changed how I buy fragrance. I found my signature without wasting money on blind buys.

Priya M.
Mumbai
★★★★★

Old Money Oud lasts through my entire workday. Subtle projection, serious compliments after 6 PM.

Arjun K.
Bengaluru
★★★★★

We ordered 80 bottles for a corporate gifting brief—custom note cards, on-time, beautifully packed.

Studio K Events
Delhi NCR
★★★★★
FAQ

Before you write

Quick answers on replies, orders, recommendations, and visits.

WhatsApp messages are usually answered within a few hours on business days. Email enquiries typically receive a response within 24 hours; bulk and press requests may take up to 48 hours.
If your order has not shipped yet, contact us immediately via WhatsApp or orders@tote.in with your order number. Once dispatched, changes follow our shipping and returns policy.
Yes. Tell us when you wear fragrance (office, evenings, travel), what you have liked before, and your budget—we will suggest trials or full bottles from our collection.
Share your quantity, event date, branding needs, and budget. We propose assortments, custom note cards where possible, and a timeline. A 50% advance may apply for large custom runs.
Visits are by appointment only. Message us on WhatsApp or use the form below with your preferred date—we will confirm availability and prepare samples if needed.
Your order number (if applicable), product names, photos if reporting a damage issue, and your city for shipping questions. For bulk, include quantity and event date.

Still need help?

Track an existing order