Privacy
What we collect
We collect information you provide when creating an account, placing an order, or contacting support—such as name, email, phone number, shipping address, and payment references processed securely through Razorpay. We do not store full card details on our servers.
How we use your information
Your data is used to fulfil orders, send delivery updates, provide customer support, improve our website, and—if you opt in—send marketing emails about new drops and offers. We do not sell your personal information to third parties.
Cookies & analytics
Our site may use cookies and similar technologies to remember your cart, keep you signed in, and understand how visitors use the shop. You can control cookies through your browser settings.
Third-party services
We work with trusted partners for payments (Razorpay), shipping (courier partners via Shiprocket where configured), and hosting. These providers process data only as needed to perform their services.
Data retention
Order and account records are retained as required for legal, tax, and customer-service purposes. You may request deletion of marketing data at any time.
Your choices
You can update account details from My Profile, unsubscribe from newsletters via the link in any email, or contact hello@tote.in to access, correct, or delete personal data subject to applicable law.